Customer Relationship Executive

Innofied is looking for Customer Care Executives with excellent written and verbal communication skills. The ideal candidate must have exceptional relation building skills and must be self-starters possessing the ability to excel in a fast-paced environment.

• Communicating with customers through various channels.
  

• Ensure customer satisfaction and provide professional customer support.
  

• Guiding new customers through the onboarding process.
  

• Acknowledging and resolving customer complaints in a timely manner by coordinating with relevant stakeholders.
  

• Ensuring compliance for internal and external projects. 
  

• Record and document customer interactions in a clear and organized manner. 
  

• Possessing excellent product knowledge to enhance customer support.
  

Requirements

Requirements:

• Strong written and oral communication skills is a must. 
  

• Proficiency in MS Office / Google suite, with working knowledge of CRM platforms
  

• Proficiency in maintaining CRM and creating time-based reports.
  

Must Haves:

• Excellent English communication skills (verbal and written)
  

• Proficiency in Word, Excel, and Presentation skills
  

• Negotiation Skills
  

• Possess appropriate business acumen to excel in the field of customer service.
  

Benefits

• Flexible Work mode
  

• Medical Insurance
  

• Provident Fund
  

• Learn from top industry experts