Customer Relationship Management

Job Profile

• Title: CRM Executive
  

• Location: Aurangabad
  

• Department: Customer Support
  

• Reporting to: Sales Head
  

Key Responsibilities

• Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
  

• Monitor, track, and report sales pipeline and customer lifecycle stages.
  

• Set up automated workflows, reminders, and task assignments using the CRM.
  

• Coordinate between sales, marketing, and service teams to ensure smooth customer journeys.
  

• Provide data -driven insights for retention campaigns and customer engagement strategies.
  

• Assist in CRM training and onboarding for new team members.
  

• Ensure high CRM hygiene standards and consistency across all touchpoints.
  

• Monitor CRM adoption and drive continuous improvement in system usage.
  

• Give customer order updates after the order confirmation to the dispatch and payment collection.
  

Requirements

Job Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
  

• 1–3 years of experience in managing CRM.
  

• Understanding of CRM software is a plus.
  

• Strong understanding of B2B customer lifecycle and funnel stages.
  

• Analytical mindset with excellent attention to detail.
  

Desired Skills and Attributes

• Proficiency in Excel and CRM reporting dashboards.
  

• Good communication and coordination skills.
  

• Ability to work cross -functionally with sales, marketing, and support teams.
  

• Self -motivated, organized, and data -oriented.
  

Other Expectations

• Should be able to identify bottlenecks in customer flow and suggest solutions.
  

• Willingness to learn and adapt to new digital tools as required.
  

• Ability to work independently under minimal supervision.
  

Benefits

• Opportunity to work in a reputed precision manufacturing company with global reach.
  

• Structured training and development programs.
  

• Growth -oriented work culture with a focus on performance.
  

• Exposure to world -class CRM and automation tools.
  

• Employee engagement and recognition programs.