Customer Relationship Manager- Dibrugarh

• Helping traveller to find and book the hotels.
  
• Aiding traveler pre-and post-booking.
  
• Building and maintaining profitable relationships with key travellers and key hotel partners.
  
• Managing Travellers and Hotel partners’ profile such as booking confirmation, booking voucher, Login credential, GST invoice, etc.
  
• Resolving customer complaints quickly and efficiently.
  
• Keeping customers updated on the latest products in order to increase sales.
  
• Meeting with managers in the organization to plan strategically.
  
• Expanding the customer base by upselling and cross-selling.
  
• Understanding key customer individual needs and addressing these.
  
• Conducting business reviews using CRM programs.
  
• Knowing your competition and strategizing accordingly.
  
• Performing any other job assigned by management.
  

Requirements

• Higher secondary, diploma, under graduation or post-graduation to a related field.
  
• Language proficient native and English
  
• A minimum of 3 years’ experience.
  
• Excellent interpersonal and communication skills.
  
• Proficient in all Microsoft applications, google workspace ·
  
• Superior product knowledge.
  
• A team player with leadership skills.
  
• Maintain a positive attitude focused on customer satisfaction.