Job Title:Customer Relationship Manager/Executive
Employment Type: Full-Time
Job Summary:
KEY Responsibilities:
â Oversee daily customer service operations and team performance.
â Train, mentor, and develop customer support representatives.
â Handle customer escalations and complex service issues.
â Develop and implement customer service policies and best practices.
â Monitor KPIs such as TAT, response time, resolution rate, and customer satisfaction
s cores
â Analyze customer feedback to identify service improvement opportunities.
â Collaborate with sales, marketing, and product teams to improve customer
experience.
â Manage customer support tools and online data updates.
â Ensure compliance with company policies and industry regulations.
â Stay updated on customer service trends and technologies.
â Supervising and training customer service representatives.
â Developing and implementing customer service policies and procedures.
â Monitoring customer satisfaction and handling escalations.
â Analyzing customer feedback and improving support strategies.
â Collaborating with sales and product teams to enhance customer experience
Requirements
Skill Requirements:
â Proven experience as a Customer Service Manager or Support Lead.
â Strong knowledge or ability to learn and use CRM software.
â Excellent problem-solving and conflict resolution skills.
â Ability to lead, train and motivate a service team.
â Strong communication and interpersonal skills.
â Experience in analyzing customer data and implementing service improvements.
â Ability to handle high-pressure situations and escalations.
â Knowledge of customer service best practices and industry standards.
Education Requirements:Graduate or Post graduatein any discipline
Salary:INR 3 – 5 lacs per year (based upon candidate’scaliber)
Benefits
Benefits:
â Health insurance
â Performance and efforts-based incentives
Schedule:Day shift
Supplemental pay types:Travel expenses as per policy
L ooking for candidates who have a consistent spark towards learning, design mindset, performance
oriented and passion for career growth.
nmarried candidates will be preferred(However ifmarried candidates share the same spark and can
U
manage work vs life balance are also welcome to apply)
Salary :
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