Customer Reporting Specialist

Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency.  

Operating in 50+ countries, with more than 2,000 employees, Believe offers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher.  

Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. 

With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards.   

Believe is a simplified joint-stock company under French law.

Learn more at www.believe.com 

Ready to #setthetone with Believe? 

Believe is looking to hire a Customer Reporting Specialist team member to deal with Customer reporting to both Believe's artists and labels in LAS (Labels and Artist’s solutions). The position will be based in the Mumbai office and is part of the Finance Operations Department, reporting to the Head of Finance Operations in Believe Mumbai office and working closely with the LAS customer reporting team based in France office. The member would work with the objective of operating finance operations / customer reporting to all labels and artists worldwide, with high quality of service.

The candidate would be expected to perform the Level 2 support in which the daily missions would include:

  

• Management of the entry, monitoring, and control of the royalty amounts of advances contractually offered to our producers (Labels and artists) in the tools.

• Handling complaints and/or questions from our clients about their royalty statements (royalties and advances)

• Coordinate and Make sure to identify the source of problems with the help of other departments (Contracts, Supply Chain, Tech, Accounting, Management Control)

• Capability to work under international supervision (Central team in Paris) 

• Able to do detailed analysis of royalty reports using tools such as CSV, Excel, EM Editor to calculate and make adjustments if and wherever necessary.

• Daily assisting the Level 1 support team in English Language (French will be a Plus), in compliance with the defined SLAs by the central customer reporting team.

• Ability to give understandable updates of producers' financial statements.

• Participate in the contribution of the production of monthly KPIs and in the deployment and evolution of the internal systems for finance operations.

The candidate is expected to have the below qualifications:

• Bachelor’s degree in finance, Accounting, or a related field.

• Minimum of 5+ years of experience preferably in finance operations domain

• Previous experience in a management consulting firm or any project department within a Media company would be preferred.  

• Previous experience in Change management (act a facilitator on a day-to-day basis)  

• Strong proven skills on Microsoft Excel and PowerPoint (Google as well).

• Strong analytical and communication skills.

• Ability to work collaboratively in a team and handle multiple tasks simultaneously.

• Fluency in English mandatory, Excellent written and verbal communication skills. 

• Curiosity for the Tech & Media industries   

Benefits @Believe:

#Flexibility - Just punch in leaves, not intime and out time

#Office perks - a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc.

#Wellbeing - Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability - You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.