Job Title: Customer Retention Executive
Required Experience: 0 - 3 Years
Location: Bhubaneswar
Company Introduction
iServeU is a modern banking infrastructure provider in APAC region, empowering financial enterprises with embedded fintech solutions for their customers. iServeU is one of the few certified partners with National Payment Corporation of India (NPCI), VISA for various products. iServeU also provides a cloud -native, micro services -enabled, distributed platform with over 5000 possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other regulated entities.
• We process around 2500 transactions per second by levering distributed & auto scale technology like K8.
• Our core platform combines of 1200+ micro services.
• Our customer list includes Fintech start -ups, top tier private banks to PSU bank. We operate in five countries and help customers constantly change the way financial institutions operate and innovate.
• Our solutions currently empowers over 20 banks and 250+ enterprises across India and abroad.
• Our platform seamlessly manages the entire transaction lifecycle, including withdrawals, deposits, transfers, payments, and lending through various channels like digital, branch, agents.
Our team of 500+ employees, with over 80% in technology roles is spread across offices in Bhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our growth and innovation.
Roles & Responsibilities
- Answer questions about products or the
company
- Ask questions to understand customer
requirements and close the query
- Direct prospects
to the field sales team when needed
- Enter and
update customer information in the database
- Take
and process orders in an accurate manner
- Handle
grievances to preserve the company’s reputation
-
Keep records of calls and sales and note useful
information.
- Contact potential or existing customers to
inform them about a product or service using scripts
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