Customer Service

Customer Service

Location: Mumbai, India (IN)
Job Function: Supply Chain Management
Career Level: Emerging Professionals
Company: ROEHM CHEMICALS INDIA PRIVATE LIMITED

WHO WE ARE

We are a leading supplier of methacrylate chemistry. As a global company with around 2,900 employees, we are represented on four continents. We serve a global market with our MERACRYL® methacrylates and PMMA molding compounds under the PLEXIGLAS® brand (in the Americas registered under the trademark ACRYLITE®), which we manufacture in our worldwide production network. Our products supply growth markets including the automotive, construction, and medical technology industries.

This is what Röhm stands for: We assume social responsibility, sustainability is an integral part of our business strategy. Diversity and inclusion are part of us as a matter of course.

This job posting serves as a collective advertisement for several equivalent positions. To help us forward your application to the most suitable position after reviewing your documents, please select the option 'All recruiters in the company worldwide' under 'Search Options and Data Privacy' in your candidate profile.

WHAT YOU WILL DO

• Order Processing: Responsibility for complete order to cash process. Creating Sales Orders, Indents, Invoices in SAP. Creating and executing High Seas Sales Agreements with customers. Manage shipment execution in close coordination with overseas CS.


• Co-ordination & Communication: Regular communication & follow up with customers, overseas colleagues, logistics & CHAs for timely delivery of import shipments, import documentation, Letter of Credits, etc.


• Managing Receivables: Payment follow-up with customers on a regular basis, ensuring overdues are below the target levels, and escalating to Business Manager when required. Work closely with accounts team for Reconciliation of Customer Accounts


• Sales Support: Assisting Sales for Customer Complaints / Sample Requests,  Updating customer profiles in CRM, coordinating the prompt resolution of customer requests, with occasional customer visits.

WHAT WE ARE SEEKING

• You enjoy working in a cross functional team and demonstrate exceptional commitment and high motivation. You have good communication skills & problem solving ability


• Graduate in any discipline, with 3 – 5 years of working in a similar position, preferably in the chemical industry. Post graduate certification in logistics will be an advantage. Knowledge of EXIM procedures, L/C documentation.


• Working knowledge of SAP/S4HANA, Excel, Power BI

WHAT WE OFFER

We listen: Your ideas along our corporate values of creativity, openness, responsibility and entrepreneurial spirit are important to us.

• Remuneration: Attractive salary in the chemical tariff, special payments, participation in the company's success


• Coverage: Company subsidized pension scheme and long-term account, group accident insurance, support for caring for relatives, sickness benefit subsidy


• Work-life-balance: Flexible working, possibility of mobile working, 30 days of vacation per year, free parking


• Health and social affairs: Prevention programs, social and employee counseling, company sports & discounts in various fitness studios, meal allowance

...and much more. You can find an overview of our benefits on our careers page.

YOUR APPLICATION

Sounds interesting? Learn more about us and apply here: https://www.roehm.com/en/career. Realize your dreams at Röhm!

You don't meet all the requirements? No problem - for us, it's not just about certificates, professional qualifications and previous experience, but also about personal development potential.

Röhm seeks the best candidates, and as a result is an equal opportunity employer that is proud to provide equal access to jobs regardless of protected status.

The responsible HR Business Partner for this position is Mirela-Maria Burkhart.