Customer Service Analyst- T3

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The 6050W & Suspense Customer Care Professional will be responsible for engaging with American Express Merchants, Client Managers and Partners via all types of written & occasionally verbal communication to obtain important USA Tax related documents. Will also be responsible to do due diligence on the suspense accounts for UK & Multi-Currency.

6050W & Suspense is a key initiative for GCG and Merchant (GMS), the role requires excellent organizational skills, an ability to analyze documents and question documents based on this skill, and a good understanding of the sensitive nature of the information we are capturing. Integrity when dealing with customer data is particularly prevalent in the role and the individual will be required to file and securely store the data for future reference. Attention to detail is critical as part of this process and following the laid-out process is critical. As part of our 6050W team, you will play a key part in ensuring that we maintain correct and accurate tax information from our merchants and remain compliant according to all IRS (Internal Revenue Service) directives.

Merchant 6050W is an EMEA Enterprise initiative which requires interaction with both internal and external partners.

Minimum Qualifications:

• Demonstrated history of good customer service


• Excellent Written skills – Email and Letter


• Proactive, helpful attitude


• Ability to work to daily, weekly and monthly targets and productivity goals.


• Good understanding of merchant business and USA Tax preferred but not vital.


• Strong communication skills including excellent written and verbal.


• A desire to develop with a clear development plan in place.


• Ability to analyze data.


• Strong Attention to detail.


• Strong team player.


• Fluent English language is a requirement.

Preferred Qualifications:

• A good understanding of a regulated role would be preferred.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.