Customer Service & Operations - Function Leader, Director

Join us as a Customer Service & Operations - Function Leader

• With your expertise in anti-money laundering (AML), you’ll be leading your function to protect our customers and the bank
• We’ll look to you to deliver successful customer and business outcomes by optimising capacity, managing risk and developing an environment of continuous improvement
• This is a high-profile role that offers you significant exposure to key stakeholders across the bank
• We're offering this role at director level

What you'll do

With a focus on AML related matters, you’ll be driving the function’s strategy and creating a culture of continuous improvement. You’ll deliver efficiency and productivity through great people leadership, coaching and engagement, and by developing skills and knowledge across your function. We’ll also look to you to manage and maintain effective relationships with internal and external stakeholders, keeping them informed of any changes within processes.

Key aspects of your role will also include:

• Optimising the use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors
• Executing a plan for effective training and accreditation
• Leading the definition of and overseeing key performance indicators, taking remedial actions to make sure the function maintains strong matrices
• Providing and submitting MI and incident reports along with action plans to address identified risk areas
• Enhancing your function’s risk culture, with a focus on proactive end-to-end risk management, leading to an improved control environment

The skills you'll need

This role would be suited to someone with financial crime experience and knowledge of AML and related regulations and procedures. Crucially, you’ll also need to have a strong background in people management, with an understanding of people processes and policies to lead a successful function.

We’ll also expect:

• An awareness of financial and supply chain services with previous supply chain management experience in a leadership role
• A thorough understanding of banking products, processes and systems
• Knowledge of risk, compliance and legal issues in different jurisdictions
• An understanding of the industry and our customers

Hours

Job Posting Closing Date: