Customer Service Associate

About us: RRD GO Creative?, with more than three decades of expertise in business communications, marketing solutions, and digital productivity solutions, we successfully help reimagine customer experiences for companies. Our three pillars of Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services transform the way businesses work for customers, building strong brand loyalty.

Our 8,000 experts in 42 locations work across various industries to co-create a future-ready business landscape. We adopt a consultative approach to digitizing every aspect of the Customer Journey so you can effectively translate a strategic vision of expansion and efficiency into a superior Customer Experience. We help you effectively address customer needs so you can make Customer Experience your competitive differentiator.

RRD GO CREATIVE currently seeking Customer Support Associate for Creative Communications team to join in Chennai

Position Description:  Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team.

Essential Qualifications: Graduate in any discipline

Technical Qualifications: MS Office Suite ? PowerPoint and Excel fluency preferred

Experience: Fresher with good communications skills / 1 to 2 years experience in customer service

Work Schedule: Ability to work flexible schedule during day, night and weekend shifts

Description of Responsibility

Client Communication/ Management

• Interface with clients frequently and maintain an excellent relationship with them

Project Management

• Oversee and coordinate the day-to-day shift activities
• Responsible for quality and timely completion of all projects
• Delegate and manage production capacity on the shift
• Constant interaction with CM/AOAM on any issues in the shift

Team Management

• Manage a team of document specialists and proofreaders
• Develop strong inter-personal relationships with the team
• Develop an environment that provides motivation and development opportunities for the team

Management Information Systems

• Responsible for tracking shift utilization, capacity, accuracy of reports, attendance, training, productivity, deadline adherence and quality, etc.

Security Management

• Ensure adherence to security norms including print security and physical access procedures in the team
• Ensure appropriate security for all desktops, printers and any other IT equipment used by the team
• Ensure all members of the team go through security and compliance awareness programs as per policy