Customer Service Associate

Summary

Responsibilities

• Manage inbound voice calls within the BPO sector, addressing client needs with professionalism and efficiency.
  
• Resolve customer queries and complaints promptly, ensuring accurate and timely solutions are provided.
  
• Demonstrate strong teamwork and maintain a constructive, positive demeanor while collaborating with colleagues.
  
• Adapt flexibly to rotational schedules, including night shifts, to meet operational requirements.
  
• Utilize excellent English communication skills to interact clearly and effectively with a diverse customer base.
  
• Apply problem-solving techniques to handle complex situations and deliver high-quality service.
  

• Possess at least one year of relevant work experience, preferably within the BPO or customer service industry.
  
• Have prior experience with voice processes and a proven track record in customer handling.
  
• Demonstrate exceptional verbal and written English communication abilities.
  
• Exhibit a flexible attitude toward working rotational shifts and night schedules.
  
• Show a strong commitment to teamwork and maintaining a positive work attitude.
  
• Display solid problem-solving skills and the ability to resolve customer issues effectively.