Hiring: Customer Service Associate – US Voice Process
Location: Bangalore, Karnataka
Employment: Full-Time | Work From Office
Working Days: 5 Days
Shift: 6:30 PM – 3:30 AM IST
Cab Facility: Pickup & Drop Provided
We are looking for Customer Service professionals with strong English communication skills and experience handling inbound voice processes.
Key Responsibilities
Handle customer/borrower inquiries through inbound voice channels
Provide accurate and timely information while following process guidelines
Update and maintain customer/loan information in servicing systems
Handle and resolve customer complaints appropriately
Take ownership of customer interactions through resolution or escalation
Meet defined productivity, quality, and contact targets
Follow compliance and service-quality standards
Identify opportunities for process improvement
Provide professional and solution-oriented customer service
Mandatory Requirements
1+ year of English voice process experience
Call center/BPO experience is mandatory
Inbound voice experience is mandatory
Excellent English verbal and written communication
Strong customer service and problem-solving skills
Graduate preferred
Candidates without strong English fluency will not be considered
Mortgage/loan servicing experience is preferred, but not mandatory
US geography experience is preferred, but candidates without US experience may be considered if communication skills are strong
Additional Details
This is NOT a sales process
Work from office only
Flexible for scheduled shift changes based on business requirements
Excellent performance incentives available in addition to salary
GrabJobs is the no1 job portal in India, connecting you to thousands of jobs fast! Find the best jobs in India, apply in 1 click and get a job today!
Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.
Your email job alert is now active!