Customer Service Engineer

Company : Siemens

Job Type : Full Time

Guwahati, Assam

Number of Applicants

000+

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Job Description - Customer Service Engineer

Execute all service activities assigned to him/her , which are coordinated via Customer Care Centre in an adequate and appropriate manner. It will include all service activities , Preventive maintenances and system updates.

Area of Responsibilities

• Perform installations, start ups, maintenance, repairs and updates of all products within area of operation assigned.

• Communicating and coordinating all service operations for the region & install base assigned under operative advises from Customer Care Centre.

• Supporting the SERVOR Service process and ensure optimal performance in all related process activities.

• Escalate incidents according to the defined parameters and inform the Customer Care Centre.

• Inform Uptime Service Centre on all technical escalation issues and execute as per their guidance/direction.

• Report any Customer complaints with proper documentation to the CCC & Group Leader.

• Ensure the proper use of tools & test equipment and report it on respective service report.

• Using Online service/diagnostic tools and maintain Smart Remote Service connectivity.

• Compliance to National and Local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.

• Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare Customer Services.

• All responsibilities and jobs must be performed as cost effectively as possible, taking profitability into account.

Experience :

Upto 3 years of experience .

Educational Qualification :

BE/B.Tech or Diploma in Electronics/Instrumentation/Bio-Medical or Electronics & communication Engineering.

Original job Customer Service Engineer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Engineer

Job Description - Customer Service Engineer

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