Customer Service Executive

Company : Axis My India Limited

Job Type : Full Time

Mumbai, Maharashtra

Number of Applicants

:

000+

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Job Description - Customer Service Executive

About Company

Axis My India Limited is India’s leading consumer data intelligence company, committed to enabling data -driven decision -making. It has launched the "A" App, a people empowerment platform designed to enhance the lives of a billion citizens by providing access to authentic information and practical solutions for everyday needs. The app follows a PHYGITAL model, leveraging Axis My India’s vast network of 5,000+ locations across 700 districts. Powered by Google Cloud and Google Gen AI, it continuously learns and improves to deliver better user experiences. The company is spearheaded by Mr. Pradeep Gupta who is a leading name in market research and is India’s top psephologist.

Job Summary

The Customer Service Executive is responsible for delivering
exceptional service to customers by handling inquiries, resolving issues, and
ensuring customer satisfaction. This role requires strong communication skills,
problem -solving abilities, and a customer -first mindset.

Key Responsibilities

Respond
to customer queries via phone, email, chat, or social media in a timely
and professional manner.
Provide
accurate information about products.
Handle
complaints and resolve issues efficiently to maintain customer trust.
Maintain
detailed records of customer interactions in CRM systems.
Collaborate
with internal teams to ensure smooth resolution of customer concerns.
Monitor
and report on customer feedback to improve service quality.

Requirements

Skills & Qualifications

Bachelor’s
degree or equivalent experience in customer service or related field.
Excellent
verbal and written communication skills.
Strong
problem -solving and conflict -resolution abilities.
Proficiency
in MS Office and CRM software.
Ability
to work under pressure and meet deadlines.
Positive
attitude and strong interpersonal skills.

Preferred Experience

5+ years
in a customer service role.
Experience
in [industry -specific knowledge, e.g., telecom, e -commerce, banking].

Key Performance Indicators (KPIs)

Customer
satisfaction score (CSAT).
First
response time and resolution time.
Call
quality and adherence to scripts.

Benefits

Other Benefits

Competitive salary and benefits package
Opportunity to make significant contributions to a dynamic company
Walking distance from Chakala metro station, making commuting easy and convenient.

At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no -mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you to apply.

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