Customer Service Executive

The Customer Service Executive would be responsible for below activities for B&W Category

• Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, Delisting of inactive packs, new listings etc
• Coordinating and Planning for daily dispatches across the factories to DCs
• Drive Day 0 / DR & new launches to deliver business growth through flawless supply chain execution
• Liaising with Supply Planning Team, Replenishment team & DC operations team
• Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables
• Monitoring and controlling business waste for the month and ensure timely liquidation of stocks on time
• Responsible for leading demand planning process for B&W category
• Review historical sales trends, demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results
• Lead & strengthen the S&Op process for the category
• Follow a collaborative and consensus approach by working with Sales, Customer marketing to obtain and ensure that current and accurate information is used for S&OP
• Closely coordinate and communicate inputs/action plans with supply planning on demand changes
• Work closely with branch CM team & central demand planners to ensure dynamic demand is captured

Base location: Chennai RO

Years of experience: 2+ years’ experience, preferably in Supply/ demand planning

Education: MBA Preferred

Other Skills –
• Strong in excel & analytical skills
• Strong communication skills & ability to manage senior stakeholders
• Strong organizational, decision making, and presentation skills
• Working knowledge of Knowledge of SAP/APO
• Experienced with other software packages including Powerbi and Microsoft Office