Customer Service Executive

Job Responsibilities

1.Customer Relationship 

• Act as the main point of contact for Key Account customers.


• Respond promptly to inquiries on order status, delivery schedules, and product availability.


• Collect part of regional orders in India from the Key account customers and Obtain delivery schedules against open Pos.


• Provide after-sales support, handle returns, and resolve issues quickly to maintain customer satisfaction.


• Escalate critical customer concerns and drive resolution.


• Build strong relationships and ensure positive customer experience.

Long Description

2. Order Management

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  • Accurately enter customer orders into SAP and monitor timely delivery.
  
  
  • Coordinate with internal teams (Warehouse, production, Logistics, Finance, Sales) for smooth dispatch and invoice.
  
  
  • Track delivery schedules and follow up on urgent requirements.
  
  
  • Prepare weekly reports on order status and delivery performance.
  
  
  
  

Job Requirements

• Graduate in any discipline, with preference given to candidates holding qualifications in Supply Chain Management, Logistics, or Business Administration


• 3 - 4 years of experience in customer service and order management in manufacturing or industrial sector.


• Proficiency in MS Office and ERP systems like SAP – SD Module.


• Ability to handle high-pressure situations and escalations.


• Multilingual proficiency: Fluency in English, Hindi, and other regional language.


• Strong communication and interpersonal skills.