Customer Service Executive

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?

Do you approach new challenges with passion and take responsibility for your actions? Be the change you want to see and start shaping industry from the inside.

As an Customer Service Executive, you will be responsible for ensuring that customers receive optimum support within the scope of their activities. Main responsibilities include order handling and operational planning.

Scope of your Role:

• You will be responsible for evaluating customer orders, enquiries and demand against supplier deliveries in order to meet and exceed OTD targets.
• You have to gather and analyze the customer feedback and conveying valuable insights to internal teams for continuous improvement of products, services, and overall customer experience
• You must provide regular and ad-hoc reports on customer service metrics
• Should monitor and track the status of customer orders, keeping clients informed of any changes, delays, or issues that may impact delivery schedules

Qualification and Experience:

• Preferably 3 to 4 years of Experience in Customer Service.
• Graduate or post-graduate in any discipline field
• Experience of building and maintaining customer relationships
• Familiarity with order management is beneficial

Our benefits for you

• Work in multicultural environments
• Family friendly and life-phase oriented company culture
• Flexible work hours with mobile work quantum

Start shaping industry from the inside!

Trelleborg is an Equal Opportunity Employer, and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen.

Feel free to contact our HR Team for any questions:

[email protected]