Customer Service Executive

We are seeking computer and internet-savvy candidates with 2 to 3 years of back office/customer support work experience. Freshers can also apply.

Candidates who are technology-friendly and possess excellent communication skills coupled with a willingness for on-the-job learning

to communicate with international clients. Thus, proficiency in English is a must (verbal and written).

Drafting campaign emails, Publishing content on the site, and creating landing pages.

generating reports from various tools, combining those in MS Excel and other relevant tools.

Monitoring software performance and issuing alerts in the event of a malfunction.

ensuring that email design and layout are optimized, user- and mobile-friendly, and bug-free.

Generating backups

Other relevant backend IT operations

Understand and become conversant with the workflow of a relatively large software application.

understand, interpret, diagnose, and resolve customer problems.

communicate clearly and precisely with customers (via email, chat, or phone calls) and maintain accurate and timely records in related databases.

Work with members of the team and other departments for root cause analysis and to identify issues with the software application, third-party plug-ins, hardware infrastructure, and connectivity.

24/7 monitoring and management of events affecting technology services and infrastructure takes place.

Customer Support,e mail handling ,it operations

Designation: Customer Service Executive

Vacancies: 3

Experience: 3.0 Year(s) - 8.0 Year(s)

Telephonic Interview scheduled. Apply now and attend interview.