Customer Service Executive - Sales - UCV Finance - Motor Finance - Sales - Mumbai Andheri - Corporat

Key Accountabilities:

Lead Generation

• Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management

• End to end customer relationship management including explaining product offerings and resolving sales queries


• Cross-selling product offerings to customers


• Educates customer with information to build their understanding of issues and capabilities


• Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

• Maintaining relationship with assigned dealer

Deal Processing 

• Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)


• Internal Stakeholder Management


• Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:  

1. Units Disbursed 


2. 1^st EMI Resolution


3. RC Collection

Skills & Competencies

Functional Competencies

• Communication Skill


• Negotiation Skill


• Market/Industry Knowledge 


• Analytical Skill  


• Product Knowledge

Behavioural Competencies

• Execution Excellence


• Customer Centricity