Salary :
₹400,000 - 600,000 yearly
Customer Service Executive – US Voice Process
Industry: BPO / KPO / ITES / CRM
Experience: 1–8 Years
Salary: ₹4–6 LPA
Work Mode: Work from Office
Location: Bangalore
Job Summary
Looking for customer service professionals to handle inbound customer interactions for the US geography, primarily related to loan/mortgage servicing. The role involves resolving customer queries, maintaining accurate information, handling complaints, and ensuring quality customer service.
Key Responsibilities
Handle inbound US customer calls and resolve loan/servicing-related queries.
Update and maintain customer/loan information accurately in servicing systems.
Handle customer complaints and provide appropriate resolution or escalation.
Use autodialing/servicing systems as required.
Meet defined productivity, quality, and customer service targets.
Ensure compliance with process guidelines and service standards.
Identify opportunities for process improvement and efficient issue resolution.
Eligibility
Minimum 1 year of English voice process / call center experience is mandatory.
Strong English communication skills – verbal and written.
Graduate preferred; undergraduate candidates must have at least 1 year of call center experience.
US geography/customer handling experience is preferred but not mandatory.
Mortgage/loan servicing experience is an added advantage.
Strong customer handling, problem-solving, and interpersonal skills.
Candidates should be flexible with shift changes and split weekly offs.
Shift & Benefits
Shift: 6:30 PM – 3:30 AM IST
5 days working | Work from Office
Split weekly offs
Cab facility: Pickup & Drop
Performance-based incentives available
Non-sales inbound voice process
Selection Process
India Round → US Hiring Manager Round → HR
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