Customer Service Executive ( Voice)

1st and 2nd Saturday will be off, along with all sundays

Responsibilities :

• Resolve customer queries and complaints in a timely and effective manner
• Respond to customer inquiries and resolve issues promptly and professionally through phone calls, emails, live chat, and other digital channels.
• Maintain a high level of product knowledge to address customer inquiries and effectively communicate product features and benefits.
• Escalate complex issues to appropriate departments or team members for further assistance and follow-up.
• Provide support and guidance to customers navigating self-service tools and online resources.
• Document customer interactions, feedback, and resolutions accurately in the customer relationship management (CRM) system.
• Stay updated on company policies, procedures, and industry trends to enhance service delivery.
• Display a positive and professional attitude while representing the company and maintaining a high level of customer-centricity.
• Participate in ongoing training and development programs to continuously improve skills and knowledge.

Qualifications:

• Bachelor's degree in business or a related field
• 1 years of experience in customer service or a related field
• Strong understanding of business lending
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously
• Strong attention to detail
• Proficient in Microsoft Office Suite

Client Service ,Customer Support,client servicing

Designation: Customer Service Executive ( Voice)

Vacancies: 2

Experience: 1.0 Year(s) - 4.0 Year(s)