Customer Service Fresher - Indore

About the client:

Position: Customer Support Executive

Roles & Responsibilities:

• Handle customer inquiries via phone, email, chat, or support tickets.
  
• Provide accurate information regarding products, services, and company policies.
  
• Resolve customer complaints and issues in a timely and professional manner.
  
• Maintain detailed records of customer interactions and transactions.
  
• Escalate complex issues to the appropriate team when required.
  
• Follow established service standards and meet defined SLA targets.
  
• Build and maintain positive customer relationships through excellent service.
  
• Identify customer needs and recommend suitable solutions.
  
• Ensure high levels of customer satisfaction and service quality.
  

Required Skills:

• Excellent verbal and written communication skills.
  
• Strong problem -solving and analytical abilities.
  
• Customer -focused attitude with strong interpersonal skills.
  
• Ability to work in a fast -paced environment.
  
• Basic computer proficiency (MS Office, CRM tools, email systems).
  
• Ability to multitask and manage time effectively.
  
• Willingness to work in rotational shifts, if required.
  

Qualification:

• Graduate in any discipline (Freshers candidate can apply).
  
• Prior customer service experience is an added advantage.
  

Key Competencies:

• Communication Skills
  
• Active Listening
  
• Teamwork
  
• Adaptability
  
• Attention to Detail
  
• Professionalism and Customer Empathy
  

Requirements