Customer Service Manager

• Manage daily customer service, shipment operations, and issue resolution
  


• Lead and mentor the operations/customer service team to achieve KPIs
  


• Coordinate with shipping lines, overseas agents, transporters, CHA, CFS, and vendors for smooth shipment execution
  


• Ensure timely documentation, shipment tracking, billing, and operational efficiency
  


• Monitor customer satisfaction, service levels, and resolve escalations effectively
  


• Prepare operational reports and identify process improvement opportunities
  
  

Requirements

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field preferred
  


• 5–10 years of experience in freight forwarding, logistics operations, or customer service management
  


• Strong knowledge of import/export operations, shipment coordination, and logistics workflows
  


• Experience managing teams and handling customer escalations
  


• Good communication, analytical, and problem-solving skills
  


• Proficiency in MS Office and logistics/ERP systems