Customer Service Representative

This role is for one of the Weekday's clients

Salary range: Rs 250000 - Rs 550000 (ie INR 2.5 - 5.5 LPA)

Min Experience: 1 years

Location: Gurgaon , Delhi / NCR Noida , Uttar Pradesh

JobType: full-time

We are seeking a well-presented, empathetic, and results-driven Customer Service Representative (Female) to join our growing skin and dermatology clinic. The ideal candidate will have 1–4 years of experience in healthcare, skin clinics, or dermatology centers, with a strong ability to manage patient interactions while supporting sales and clinic operations. This role is critical in creating a welcoming patient experience, ensuring smooth front-desk operations, and contributing to clinic revenue through service promotion and appointment conversions.

Key Responsibilities

Patient Interaction & Customer Service

• Act as the first point of contact for patients, both in person and over phone, WhatsApp, and email
• Greet patients warmly, understand their concerns, and guide them through clinic services and procedures
• Handle patient inquiries regarding treatments, pricing, packages, and post-treatment care with sensitivity and professionalism
• Ensure high levels of patient satisfaction by delivering prompt, courteous, and personalized service

Sales & Revenue Support

• Promote skin, laser, aesthetic, and dermatology services to walk-in and existing patients
• Convert inquiries into confirmed appointments and treatment bookings
• Explain treatment plans, offers, and packages clearly to patients
• Upsell and cross-sell relevant services and packages while maintaining ethical healthcare standards
• Support monthly sales targets and contribute to clinic revenue growth

Clinic Operations & Coordination

• Manage appointment scheduling, rescheduling, and follow-ups efficiently
• Coordinate with doctors, dermatologists, therapists, and technicians to ensure smooth daily operations
• Maintain accurate patient records, consent forms, and billing information
• Handle cash/card payments, invoices, and basic billing coordination
• Ensure front desk hygiene, stock availability (forms, brochures, consumables), and smooth workflow

Administrative & Compliance Support

• Maintain patient confidentiality and adhere to healthcare compliance standards
• Follow clinic SOPs related to patient handling, documentation, and reporting
• Assist in maintaining daily reports, appointment logs, and sales tracking

Required Skills & Qualifications

• 1–4 years of experience as a Customer Service Representative or Front Desk Executive in a healthcare, skin clinic, or dermatology clinic
• Strong communication and interpersonal skills with a patient-centric approach
• Proven ability to handle sales conversations and appointment conversions
• Basic understanding of dermatology, skin treatments, or aesthetic procedures (preferred)
• Strong organizational and multitasking skills
• Comfortable working in a fast-paced clinic environment
• Proficiency in basic computer applications and clinic management systems

Preferred Attributes

• Presentable, confident, and empathetic personality
• Ability to handle patients with care, discretion, and professionalism
• Target-oriented mindset with a balance of service and sales excellence