Customer Service Representative

About GetixHealth

GetixHealth supports hospitals, clinics, university medical centers, and other healthcare providers across the United States with comprehensive Revenue Cycle Management (RCM) solutions.
The organization delivers customized services across the healthcare revenue cycle, including medical coding and billing, claims management, insurance eligibility verification, patient access services, Medicaid and Medicare support, and self-pay and bad debt collections. Through technology-enabled solutions and expert teams, GetixHealth helps healthcare providers improve operational efficiency and financial performance.

Key Responsibilities

• Handle inbound and outbound calls with patients regarding appointment reminders, confirmations, and scheduling updates.
• Provide clear and professional responses to patient inquiries while maintaining a patient-focused approach.
• Assist patients in rescheduling, canceling, or modifying appointments as needed.
• Address patient concerns and escalate complex issues to the appropriate departments when required.
• Verify and update patient demographic details, insurance information, and contact information during interactions.
• Maintain accurate documentation of all calls, patient interactions, and updates within the system.
• Ensure compliance with healthcare privacy regulations and maintain strict confidentiality of patient information.
• Deliver a positive and empathetic experience to patients while maintaining professionalism in all communications.
• Follow established call handling procedures, communication scripts, and service guidelines.
• Assess patient needs and provide appropriate guidance on available services and next steps.


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Required Skills & Competencies
• Excellent verbal communication and interpersonal skills
• Strong customer service orientation and problem-solving ability
• Ability to handle high call volumes in a fast-paced environment
• Good organizational and time management skills
• Basic computer proficiency and ability to work with call management or CRM systems
• Ability to maintain patient confidentiality and adhere to compliance requirements

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Requirements :
• Any Graduate / Postgraduate
• Prior experience in customer service,  or healthcare support roles is preferred but not mandatory.
• Minimum 1 Years of International Voice experience is mandate
• Night Shifts 
• Two way free transport
• Work Location : 4A building, Eco Space, Bellandur. Bangalore