Customer Service Representative

Project Role : Customer Service Representative
Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills : Service Desk ID Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Customer Service Representative, a typical day involves engaging with customers to address their concerns and inquiries effectively. The role requires providing consistent support through various channels, ensuring that customer issues are acknowledged and resolved in a timely manner. This position involves collaborating with different teams to facilitate smooth communication and enhance the overall customer experience. The representative plays a key role in maintaining customer satisfaction by managing requests and following up on outstanding issues, contributing to a positive and efficient service environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Should provides technical support for end-users, handling incidents such as hardware, software, and network issues. They log, track, and prioritize service requests, ensuring timely resolution within SLAs.
- Should involves maintaining documentation, escalating complex issues, and supporting continuous improvement efforts. Strong communication and technical skills are essential for effective support.
- Log and resolve technical incidents
- Troubleshoot hardware/software issues
- Experience in IT support or service desk roles
- Maintain SLA compliance
- Escalate complex cases
- Technical troubleshooting skills
- Service management discipline
- Communication skills

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk ID Administration.
- Strong problem-solving abilities to diagnose and resolve customer issues efficiently.
- Excellent communication skills to interact effectively with customers and team members.
- Ability to manage multiple tasks and prioritize workload in a fast-paced environment.
- Familiarity with customer service software and ticketing systems to track and manage requests.
- Attention to detail to ensure accuracy in documentation and follow-up activities.

Additional Information:
- The candidate should have minimum 2 years of experience in Service Desk ID Administration.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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