Customer Service Representative

Company : Black

Job Type : Full Time

Mumbai, India

Number of Applicants

:

000+

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Job Description - Customer Service Representative

Job Title :	International Voice process
Qualification :	Any Graduate
Experience :	1 - 3 Years
Must Have Skills :	Execellent Comms.
Good to Have Skills :
Roles and Responsibilities :	•Handle vendor calls and emails (both Inbound and Outbound) to resolve customer inquiries, queries and concerns using available claims information • Handle customer complaint and escalations by providing explanations and taking necessary steps • Follow the defined standard operating procedure and guidelines to provide accurate information to the callers • Find alternate solutions by researching and exploring information using available resources • Identify and escalating unresolved issues and keeping supervisors in loop • Maintaining call logs with adequate details of the call and the caller • Ability to work on data for various reporting and analysis
Location :	Mumbai
CTC Range :	5.30 (lakh per annum)
Notice period :	Immediate Joiners
Shift Timings :	Night Shift
Mode of Interview :	virtual
Mode of Work :	WFO
Mode of Hire :	Permanent
Note :	NA

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