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Customer Service Representative

icon building Company : Weekday
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Customer Service Representative

This role is for one of our clients

 

Industry: Outsourcing and Offshoring Consulting
Company Name: SourceIN Solutions

Seniority level: Associate level

 


Experience: 2+ yrs


Location: Ahmedabad


Job Type: full-time


₹4,00,000 - ₹6,00,000 a year


About the role




  • Handle customer inquiries via phone, email, and chat

  • Process and manage wholesale/bulk orders

  • Coordinate with warehouse teams for inventory and shipment updates

  • Resolve order discrepancies, returns, and customer issues

  • Maintain accurate records in ERP systems (NetSuite, SAP, Dynamics, etc.)

  • Support billing and account-related queries with internal teams





About the company


SourceIN has become a professional finance and accounting outsourcing service provider that can help you stay on top of the numbers game. We bring to you the right mix of financial and accounting talent, expertise, and industry best practices to support your business



Must-have skills


customer support



Good-to-have skills


Business Process Outsourcing - BPO, issue resolution


We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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