Customer Service Representative

Job description

Company Description

Hopcharge is a company based in Gurugram that aims to build a better, sustainable, and alternate energy and mobility future for the world by providing the world's first Grid-Free Energy subscription for electric vehicles. We are dedicated to helping build the EV ecosystem and making sustainable energy accessible to all.

Job Title :- Customer Service Representative

Experience :- 2-5 years

Location :- Manesar, Haryana

Key Skills :- Renewals B2C, Retention, Tele- sales

Role Description

This is a full-time on-site role for a Customer Service Representative. As customer Care Representative, you will be responsible for ensuring customer satisfaction and retention. Your day-to-day tasks will include providing excellent customer support, managing customer accounts, and utilizing your analytical skills to identify and address customer needs.

1) Should have zeal for renewals\sales.

2) Good communication skills.

3) Sales skills are a must.

Qualifications

• Customer Satisfaction, Customer Retention, and Customer Support skills
• Analytical skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team
• Good problem-solving and decision-making abilities
• Experience in the energy or mobility industry is a plus
• Bachelor's degree in Business, Management, or a related field.