Customer Service Representative

You will play a crucial role in ensuring our clients have a stress-free and enjoyable travel experience. You will be the main point of contact for clients during their vacations, responsible for providing on-trip support, addressing inquiries, and resolving issues promptly.

Key Responsibilities:

• Serve as the primary point of contact for clients throughout their travel experience.
• Proactively communicate with clients to ensure their needs and expectations are met.
• Address and resolve any issues or concerns that may arise during the trip promptly and efficiently.
• Collaborate with relevant stakeholders to find swift and effective solutions.
• Demonstrate an in-depth understanding of travel destinations, local attractions, and cultural nuances.
• Provide recommendations and assistance with activities, dining, and local experiences.
• Be available for clients in case of emergencies, providing guidance and support as needed.
• Collaborate with emergency services and local contacts to ensure the safety and well-being of clients.
• Monitor client feedback and satisfaction levels during the trip.
• Proactively seek opportunities to enhance the client experience and exceed expectations.
• Assist with any logistical challenges, including transportation, accommodation, and activity reservations.
• Coordinate with internal teams to ensure seamless execution of travel plans

Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Ability to comprehend and act swiftly in situations.
• Open to working on rotational shifts (including night shifts).