Customer Service Representative (CSR)

Key Responsibilities:​

• Process and update customer orders accurately in a timely manner
  

• Communicate with customers via phone and email regarding order status, delays, or missing information
  

• Notify customers promptly about product unavailability and provide alternative solutions where applicable
  

• Collaborate with internal teams (operations, logistics, sales) to ensure smooth order fulfillment
  

• Maintain detailed records of customer interactions and transactions
  

• Resolve customer inquiries and concerns with professionalism and efficiency
  

• Ensure high levels of customer satisfaction through clear and effective communication
  

Requirements

Required Skills & Qualifications:

• Prior experience in a Customer Service Representative (CSR) role
  

• Strong verbal and written communication skills
  

• Experience handling both email and phone -based customer interactions
  

• Good attention to detail and organizational skills
  

• Ability to multitask and manage time effectively in a fast -paced environment
  

• Proficiency in MS Office and/or CRM/order management systems
  

Preferred Qualifications:

• Experience in order processing or order management roles
  

• Exposure to ERP/CRM tools (e.g., Salesforce, Zendesk, NetSuite, etc.)
  

• Ability to handle high -volume customer interactions
  

Key Competencies:

• Customer -centric mindset
  

• Problem -solving ability
  

• Strong follow -up and coordination skills
  

• Adaptability and teamwork