Customer Service Representative III

Where You’ll Make a Difference

• Drive seamless end-to-end OTC operations

• Enhance customer satisfaction through timely service and issue resolution

• Ensure accurate order processing and delivery commitments

• Act as a strong bridge between customers and internal teams

• Improve efficiency through proactive communication and coordination

What Makes You the Right Fit

• Experience in Customer Service / Order Management / OTC processes

• Hands-on exposure to SAP (SD/MM preferred)

• Strong Excel and data analysis skills

• Excellent communication and stakeholder management

• Ability to multitask and manage high-volume operations

• Customer-centric approach with strong ownership mindset

How Would You Stand Out

• Advanced Excel skills (dashboards, data insights, automation)

• Experience in process improvement or workflow optimization

• Exposure to global customers or shared services environment

• Strong analytical and problem-solving capabilities

• Proven ability to handle complex customer scenarios

Why Choose Us

• Opportunity to work on end-to-end OTC operations

• Exposure to cross-functional and global teams

• Dynamic and collaborative work environment

• Continuous learning and career growth opportunities

• Strong process-driven and performance-oriented culture