Customer Service Representative- India

Essential Job Functions – Responsibilities

• Execute outbound call and email campaigns to existing and prospective customers to drive aftermarket parts and service orders


• Communicate with customers via phone, fax, and email


• Create and distribute quotations of parts and service


• Invoice & process customer orders for parts and service
  
  
  
  • Preparation of E-Invoices on Government Portal
  
  
  • Generation of invoices in Tally ERP (locally)
  
  
  • Preparation of E-Invoices on Government Portal
  
  
  • Invoice generation in Tally ERP
  
  
  • Preparation of E-Way Bill for goods
  
  
  • Preparation of Delivery Challan
  
  
  • Issuance of Store Issue Slip
  
  
  • Order packing and arranging courier pickup
  
  
  
  


• Track customer calls, complaints, orders, & shipments


• Follow up on past due customer orders and manage delivery expectations


• Support Field Service Engineers with service visits, spare parts inventory, and quoting


• Spare parts inventory management
  
  
  
  • Preparation of Goods Receipt Note (GRN) upon receipt of inventory
  
  
  • Conducting monthly stock counting
  
  
  • Maintaining and updating the DDP File (Dispatch & Documentation Process records)
  
  
  
  


• Update and maintain CRM and ERP database

Education – Experience – Qualifications

• Associate’s or Bachelor’s degree required


• Minimum 1-3 years customer service experience required


• Working knowledge of Tally ERP required


• Familiarity with GST compliance, e-invoicing, and e-way billing procedures


• Must possess a strong customer orientation


• Must be extremely detail oriented


• Must possess strong time management skills


• Excellent interpersonal & communication skills


• Computer and Microsoft Office proficiency


• Fluency in the English language required


• Experience with Microsoft Dynamics 365 CRM a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Good level of fitness is required. This position requires frequent sitting, standing, and some walking. Average vision and hearing is sufficient.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

The environmental conditions of this job include; working on the computer for extended periods of time, using the telephone, talking to customers, and moderate noise levels.