Customer Service Representative - India -Hyderabad Chat

Company : Foundever

Job Type : Full Time

Hyderabad, India

Job Description - Customer Service Representative - India -Hyderabad Chat

About Us

Foundever India Pvt Ltd

Foundever is;

World€™s Leading BPO.
Handle 3 million contacts every day.
60000 Employees Worldwide.
145 centers in 27 countries.
350 clients
36 languages
Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

Job Summary

Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

Greetings from Foundever!!

Foundever is hiring for International Technical Support Voice Process.

Job Details

Age: 18 years to 35 years
Minimum Qualification Intermediate (or +2 equivalent).
Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)
Experience Any Under Grad or Graduate Freshers.
Communication skills: Exceptional Spoken skills in English
Shifts: Rotational shifts (Should be comfortable to work in all shifts)

Salary: As per Market Standards

Note: Any candidate applying for this position should be okay to work from the office.

Experience: Any Under Grad/Graduate Freshers can apply.

Job Profile

International Voice (Technical Support)
Responsibility: Provide Technical Support to International Customers
Shift Timings: Should be flexible to work in US Rotational Shifts.
Desired Skills: Need Excellent Communication skills in English.
Must-Havestrong Technical Knowledge (Hardware, Software, and networking Concepts)
Working Days: 5 days working
Weekly Offs: 2 Week Offs(Rotational and Split)
Transport: Home Pickup and Home Drop.
Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.

All Interviews will happen over telephonic or Skype.

Note: Any candidate applying for this position should be okay to work from the office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.

You can refer your friends too!!!

Education

High school diploma or equivalent

Experience Target

Call Center experience a plus

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Customer Service Representative - India -Hyderabad Chat

Job Description - Customer Service Representative - India -Hyderabad Chat

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