Customer Service Representative - US voice process

Company : KAWEN MANPOWER

Job Type : Full Time

Bangalore South, Karnataka

Number of Applicants

:

000+

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Job Description - Customer Service Representative - US voice process

We are looking for a detail -oriented and customer -focused Customer Service Representative to join our financial services team. The primary responsibility of this role is to assist potential clients via phone and online channels by pre -qualifying them for loans. You will play a key role in guiding applicants through the process and ensuring a seamless customer experience.

Key Responsibilities:

Customer Engagement:

â Manage high -volume inbound and outbound calls in a professional and courteous manner.

â Educate potential customers on loan products, eligibility, and the application process.

â Build strong rapport and trust with customers.

Loan Pre -qualification:

â Collect and verify applicant information (e.g., income, employment status).

â Use internal systems to assess preliminary eligibility.

â Communicate pre -qualification results and next steps clearly.

Compliance and Documentation:

â Follow all company policies and regulatory guidelines.

â Maintain confidentiality of customer data.

â Log all interactions and updates accurately in the CRM system.

Support and Escalation:

â Address queries related to loan terms and repayment options.

â Escalate or transfer customers to the relevant departments when required.

Performance Goals:

â Meet or exceed KPIs related to call volume, qualification rates, and customer satisfaction.

Requirements

Education:

â High school diploma or equivalent required.

â Degree in Finance, Business, or related field is a plus.

Skills and Competencies:

â Excellent verbal and written communication skills.

â Strong interpersonal and customer -handling skills.

â Basic understanding of financial services and loan concepts.

â Proficiency in CRM tools and MS Office applications.

Experience:

â 1 -4 years of experience in BPO, customer service, or a financial services environment.

â Prior experience with U.S. -based customers is a plus.

Additional Requirements:

â Detail -oriented and organized.

â Comfortable working in a fast -paced, high -volume setting.

â Flexibility to work evening shifts and occasional weekends.

Benefits

Competitive salary (25,000 -35,000) and performance -based incentives.

â On -the -job training and continuous learning opportunities.

â Opportunity to grow within the financial services domain.

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