Customer Service Representative (Voice process)

We are hiring for International Voice Process for one of our client.

Job Details:

Experience - Fresher or Experience both can apply

Location - Gurugram

Work Mode - Work from office (5days)

Shift - Rotational

Qualification - Undergrad/Graduate

Responsibilities and Duties

• Provide customer support via phone calls for international customers, in multiple languages.
• Troubleshoot customer queries and requests.
• Manage customer expectations and ensure customer satisfaction.
• Document customer interactions for review and follow-up.
• Utilize computing and technical expertise to respond to customer inquiries.
• Regularly review customer feedback and take measures to improve customer service.
• Inform customers on the steps to follow to exploit services of the company.

Job Brief

• Handle customer’s problems, enquires, and complaints in a professional and timely manner.
• Provide support to customers in multiple languages via phone, email, or chat.
• Recognize and refer potential complaints that require support from supervisors.
• Ensure that customer queries are addressed in a timely and accurate manner.
• Regularly update customer database with accurate information.

Requirements and Skills

• Strong ability to communicate in multiple languages.
• Excellent problem-solving and customer service skills.
• Good working knowledge of computers and telephone systems.
• Patience with customers and ability to handle tough situations.
• Ability to work in shifts including nights, weekends, and holidays.

Regards

Komal