Customer Service / Sales Executive Tech CS Process

Hiring: Customer Service / Sales Executive – Tech CS Process | Jaipur

Experience : 1–2 YEARS

CTC : 5-6 LPA

 Role Overview

Handle customer interactions, resolve technical queries, and drive sales through upselling and cross-selling while delivering excellent customer service.

 Key Responsibilities

• Handle inbound/outbound calls, chats and emails
  
• Provide basic technical troubleshooting
  
• Drive upselling and cross-selling
  
• Achieve CSAT, Quality, Productivity and Sales KPIs
  
• Maintain customer interaction records
  
• Follow quality, compliance and company guidelines
  

 Eligibility

• Graduation is mandatory
  
• 1+ year experience in Customer Service / Technical Support / Sales
  
• International BPO experience preferred
  
• Excellent English communication
  
• Strong customer handling and sales skills
  

 Monthly Compensation

• PF / ESIC / Mediclaim / Gratuity
  

Benefits

• 3 months paid training
  
• Certification after training
  
• IJP opportunity after 9 months
  
• Partially paid night-shift cab facility
  
• 10-day hotel stay for eligible outstation candidates