Customer Service - Shopstacc Process

Position            - Customer Service Executive L1

Classification    - Voice / Customer Service/ Ecommerce

Reports to         - Team Lead / Manager

Education         - 12th Pass minimum, graduates preferred

Location           - Goregaon West

Shifts               - 24x7

Days working    - 6 days working

Requirements

Job description

●        Respond to customer inquiries via Phone, Email and Chat

●        Address customer queries related to product, services and vouchers

●        Explaining customers, the policies and procedures related to refunds and returns

●        Document and maintain detailed customer interactions within CRM

●        Coordinating customers concerns with various departments for resolution.

●        Offer product and service information to customers, assisting them in making informed decisions.

●        Ensuring a positive customer experience

●        Any other related tasks needed.

Requirements

●        Ecommerce, Product Support experience preferred.

●        Minimum 1 year of experience in a call center environment

●        Good communication skills with fluency in English

●        Experience servicing a Domestic customer base

●        Should be able to read Rules & Penalty.

●        Able to learn new processes quickly and adaptable to change

●        Comfortable making outbound and taking inbound calls