Customer Service Specialist

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Customer Service

In this role, you will be responsible for exhibiting innovation and intuition in identifying areas requiring operational adaptation and improvement. Active user of the Internet and online applications.

Responsibilities:

• Respond to customer queries and concerns.
• Provide support on customers account & improve Customer's experience.
• Ability to provide great customer experience / solve customer issues/ Ability to upsell.
• Maintain a deep understanding of client processes and policies.
• Reproduce customer issues and call out product bugs.
• Provide excellent customer service to our customers.
• Demonstrate the capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Qualifications we seek in you!

Preferred qualifications:

• Work experience in Customer Service with experience in credit cards/banking
• Relevant experience in a customer service role chat/email/voice
• Analytical skills with customer-centric approach
• Excellent proficiency with English & Hindi
• Ability to work on a flexible rotating schedule 24x7 (including weekend shift)
• Good attention to detail

Minimum qualifications:

• Any graduate degree or equivalent with an excellent academic record
• Effective probing skills and analyzing / understanding skills
• Excellent Interpersonal Skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on X , Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.