Customer Service - Travel

Position           - Customer Service L1

Classification   - Voice / Domestic / Travel / Ticketing Operations

Reports to        - Team Lead / Manager

Education        - 12th Pass minimum, graduates preferred

Location           - Goregaon West

Shifts               - Rotating Shifts

Days working   - 6 days working

●        Properly search for air availability and quote itineraries in all fare types and cabins.

●        Issuing fresh tickets and creating reservations

●        Reissue and revalidation of tickets

●        Maintaining accuracy of information given and documented

●        Working knowledge of any GDS (Amadeus, Galileo) - Optional

●        Manage loyalty related questions from clients

●        Update CRM internally

●        Able to take email, chat and voice requests from clients

Requirements

Requirements:

●        Travel, Tourism / Hospitality experience preferred.

●        Minimum 6 months of experience in a call center environment

●        Good communication skills with fluency in English

●        Experience servicing a Domestic customer base

●        Airline, Travel and Resorts experience will be an advantage

●        Should be able to read fare Rules & Penalty.

●        Able to learn new processes quickly and adaptable to change

●        Comfortable making outbound and taking inbound calls