Customer Service-Freight-Anu

Job Description

We have an exciting opportunity for an Asst. Manager - Customer Service to independently handle customer service desk for ocean exports and imports.

Key responsibilities:

Handling of Key Account business of Ocean Exports by sea, which includes entire coordination with both shipper, consignee, Carrier, Freight Forwarders, Transporters, CHA for CFS and Factory Stuffing of containers / LCL cargo.  Co-Ordination with Overseas Office for Nomination Shipment & Handling Nomination Shipment.  Responsible for managing and reviewing export and import operations in accordance to ocean freight business and customer needs  Co-Ordination with Sales & Documentation team for Shipment Procedures.  Sending Quotation to customers for Ocean Exports & Imports.  Should Handle Hazardous & Reefer containers.  Should Handle Over Dimensional Cargo.  Establish & maintain a strong working relationship with Customers to get more business with existing customers.  Manage reporting requirements of department such as DSR, Operation Tracking Report  Time management, prioritizing tasks and meeting deadlines. Produce quality work even when under extreme time pressure & deadlines.

Job Requirement

Bachelor’s degree in commerce, Logistics or related field with over 8 years of experience in the job offered, out of which at least 4 years of experience in Ocean Export and Import. Should have handled shipment for a minimum volume of 150 containers per month.

Advanced skills in MS Word, Outlook, and Excel.  Ability to make effective decisions under pressure.  Ability to gather and interpret relevant data and information  Exceptional customer service skills  Excellent communication and interpersonal skills  Good telephone and E-mail etiquette and skills  Good knowledge of English language (verbal/written) skills  Ability to think analytically and should be a problem solver.