Customer Success Associate

Job Title: Customer Success Associate (CSA) Company: NNIIT Location: Hyderabad (Onsite) Employment Type: Full-Time Joining: Immediate Shift Timing: 11:30 AM – 9:00 PM Weekly Off: Sunday (Fixed) Compensation: ₹2 – 3 LPA

About Company

NNIIT is a growing education and training organization focused on providing high-quality learning solutions and career-oriented programs to students across India. We are committed to delivering excellent student experiences and measurable learning outcomes.

Role Overview

NNIIT is looking for a highly motivated and customer-centric Customer Success Associate who can manage student and parent relationships, ensure satisfaction, and drive retention. This role plays a key part in delivering a smooth and positive learning experience.

Key Responsibilities

• Act as the primary point of contact for students and parents

• Handle queries, follow-ups, and escalations via calls, WhatsApp, and email

• Onboard new students and explain courses, processes, and expectations

• Ensure high levels of student satisfaction and engagement

• Coordinate with academic and internal teams for issue resolution

• Maintain accurate records in CRM and internal systems

• Collect feedback and share insights with management

• Achieve assigned student engagement and retention targets

Required Skills & Eligibility

• Graduate in any discipline (preferred)

• 0–2 years of experience in Customer Support / Customer Success / Tele-calling / Counseling

• Freshers with strong communication skills may apply

• Excellent verbal and written communication skills

• Strong interpersonal and problem-solving abilities

• Comfortable with calls, follow-ups, and customer interaction

• Basic computer and CRM knowledge

• Ability to work in a fast-paced environment

• Immediate joiner preferred