Customer Success Engineer

Team: Engineering
Experience: 2 to 4 Years
Location: Mumbai - Andheri East
Reports to: Engineering Manager

Role Overview
Supports the deployment, configuration and ongoing technical success of the platform at enterprise customers. Sits at the intersection of engineering, customer success and product, combining hands-on technical work with direct customer interaction.

Not a traditional support role — involves configuring and troubleshooting real integrations, investigating data and platform issues, and carrying customer requirements back into Product and Engineering as clear technical input.

Key Responsibilities
Deployment and onboarding
• Support deployment of the platform for enterprise customers, working alongside senior engineers on complex go- lives.
• Configure integrations, workflows and environment-specific setups, and assist with post-deployment stabilisation.
Customer interaction and requirement gathering
• Act as a day-to-day technical point of contact for assigned customers.
• Understand customer business flows, data needs and system constraints, and translate them into clear technical inputs for Product and Engineering.
Production support (L1 and L2)
• Handle L1 and L2 production support for customer-reported issues, escalating to engineering with well- documented analysis.
• Debug data, integration, performance and infrastructure issues, and support incident response. 

Data, integrations and documentation
• Troubleshoot ETL pipelines and data workflows across APIs, databases and file-based integrations, supporting ingestion, transformation, validation and reconciliation of customer data.
• Create deployment guides, runbooks and internal documentation, and share customer feedback, gaps and edge cases with Product teams.
Qualifications
• 2–4 years in customer-facing technical roles: technical support (L1/L2), deployment, implementation or solutions engineering.
• Working knowledge of Java (Spring Boot) or Python, and of PostgreSQL.
• Understanding of ETL pipelines and data workflows; proficiency with SQL, APIs, and monitoring and logging tools.
• Experience with AWS, GCP or Azure, and familiarity with cloud networking fundamentals.
• Strong troubleshooting and problem-solving skills, and excellent written and verbal communication.
Preferred / General Requirements

• Experience with SaaS, fintech or enterprise platforms.
• Exposure to ERP systems (SAP) or finance and accounting workflows, or to a startup / high-growth environment.v