Customer Success Engineer (Mumbai based)

About CyberArk:

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

As a Customer Success Engineer at CyberArk, you will be a key product specialist within our Customer Success organization. Leveraging your expert product knowledge and strong communication skills, you will drive customer adoption, identify growth opportunities, and ensure successful renewals. You will collaborate closely with Professional Services, Sales, Channel teams, and customers to deliver a seamless onboarding experience and ongoing value.

Responsibilities: 

• Onboarding & Adoption: Guide new customers through the initial stages of their product journey, ensuring a smooth onboarding experience by partnering with Professional Services, Sales, and Channel teams.
• Customer Education: Conduct CyberArk Blueprint sessions to educate customers on Identity Security best practices and align their business outcomes with CyberArk solutions.
• Consultative Guidance: Provide prescriptive, consultative advice based on customers’ security objectives.
• Cross-Functional Collaboration: Proactively communicate and coordinate with internal teams and external stakeholders to ensure unified customer experience.
• Customer Engagement: Support targeted customer programs such as digital nurture follow-ups, sales and support how-to requests, live success sessions, and community engagement.
• Content Development: Create and present educational content for customer communities and webinar series to a broad audience of customers and channel partners.

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• Bachelor’s degree in Computing, Engineering, or a related field (or equivalent experience).
• 5+ years of relevant experience in customer success, consulting, project management, support engineering, or similar roles.
• Strong background in Cybersecurity and Cloud services, with a solid understanding of the software development lifecycle.
• Experience working with executive-level stakeholders at Fortune 500 companies.
• Deep understanding of how CyberArk products integrate and work together, with expertise in at least two CyberArk product pillars.
• Desirable technical skills:
  • Enterprise Directory Services (Active Directory, LDAP, Azure) including support and security operations
  • Windows/Active Directory administration, UNIX/Linux, Kubernetes, Databases
  • Scripting, software development, and DevOps tools
  • Cloud platforms such as AWS, Azure, GCP
• Excellent business communication skills-both written and verbal.
• Self-starter with strong time management, organizational, and interpersonal skills.