Customer Success Executive

Experience: 0-5 years

Skills Required: Customer Success, Email support, Phone support, Chat support 

Industry: E-commerce

Category: Health & Nutrition

Job Description

• Answer calls, chats or emails professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. 
• Follow up to ensure that appropriate actions were taken on customers & requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Competencies and Skills Required
• Customer Service Executive plays a critical role in providing an interface between customers and the company. 

The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English are also desired. The major skills and competencies we for in a candidate are:

• Good communications skills
• Ability to listen and active problem-solving skills
• Good interpersonal skills