Customer Success Executive | Mumbai

Key Responsibilities:

• Manage end-to-end customer onboarding and documentation.
  
• Coordinate with customers for installation, site visits, delivery and service activation.
  
• Work closely with Sales, Operations, Service and Installation teams.
  
• Update customer details and onboarding status in CRM/trackers.
  
• Follow up with customers and internal teams to ensure timely completion.
  
• Handle onboarding-related queries and escalate issues when required.
  
• Conduct post-onboarding follow-ups and collect customer feedback.
  

Requirements

• Graduate in any discipline.
  
• 1–3 years in Customer Onboarding, Customer Success, Customer Support, Client Coordination or Operations.
  
• Excellent communication, coordination and follow-up skills.
  
• Good knowledge of MS Excel and CRM tools.
  
• B2B services, HVAC, SaaS, home services or subscription experience is an advantage.