Customer Success Global Shared Services Coordinator, LHH CTM & LD

Description

The Global Shared Services Coordinator is part of the Customer Success Shared Services team.  The position is responsible for supporting our account management and sales teams by handling various administrative tasks related to our candidate experience.

Reporting Relationships:

• Reports to the Customer Success Global Shared Services Director.  The position will regularly interact with Account Management teams within the US and globally.

Direct Reports:

• None

In this role you can expect to

Key Accountabilities

Referral Management

• Setup ORBIT program matrices and referral templates to align with contract
• Enter referrals into LHH Candidate Management System (ORBIT)
• Update, cancel, change status of records
• Interact with Account Services Management to receive data (i.e., referrals, PO#s, etc.)
• Manipulate data using excel; prepare worksheets for system upload

Billing Review:

• Review referrals to ensure billing requirements met and set ready to bill
• Manage installment billing referrals to ensure all installments are billed in timely manner
• Manage international referrals and work directly with LHH staff globally
• Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes)

Landings Research:

• Research social media to determine positive candidate outcomes and update ORBIT with new landings information.

All About You

• Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered)
• Minimum of 1 year of professional experience in a corporate setting
• Event planning / coordination experience a plus
• Demonstrated oral and written communication skills
• Proficient in computer/data management skills including PPT, Excel, Word, Outlook

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives