Customer Success - HubSpot Expert (only Crypto background)

About LCX:

LCX.com is a secure and compliant platform for buying, selling, transferring, and storing digital currency. The LCX Exchange is a regulated trading venue offering a range of digital currencies. LCX is a Fintech company that focuses on tokenization of assets, utility and security token offerings, and advanced trading tools. In 2020 LCX has gained regulatory approval of 8 blockchain-related registrations by the Financial Market Authority. LCX was founded in 2018 with headquarters in Vaduz (Liechtenstein) and branches in Crypto-Valley Zug (Switzerland) and New Delhi (India).

Responsibilities:

• Being able to provide product support and training to help create more product value for customers 
• Able to provide proactive problem resolutions
• Develop healthy customer relationships
• Evaluate and analyse customer need
• Handle support tickets and provide online chat inquiries and email replies to services to customers.
• Handle customer inquiries, complaints, advice, and suggestions via email and chat tools.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer requests, any special cases, or ad hoc tasks.

Requirements:

• Proactive Approach
• Needs someone with a blockchain and crypto background.
• Should be comfortable with rotational shifts.
• Excellent customer service and communication skills.
• Must have knowledge of HubSpot
• Native or fluent written English is required.
• Ability to work in both a team environment and autonomously
• Demonstrate a high degree of honesty, integrity, and confidentiality with a strong sense of responsibility and teamwork spirit.
• Have a background and proven experience in providing support to customers in the crypto field
• Strong passion to provide support to customers.
• Passionate about cryptocurrencies and fintech.
• Be smart, able to resolve inquiries in a professional way
• Have good contacts in the crypto industry

Location: Gurgaon