Customer Success - Implementation Specialist

Company Mission

Leegality is India’s first Document Infrastructure Platform - a radical new digital way for businesses to complete paperwork (agreements, forms and other legal documents). Over the last 7 years, Leegality has changed the way 2000+ Businesses do their paperwork from large enterprises like HDFC, SBI Cards, Federal Bank, ICICI Lombard, Axis Finance, Tata Capital etc. to high growth companies like Razorpay, Rupeek, Cars24, Dunzo etc.

To see our impact on customers click here https://www.leegality.com/case-studies

Company Environment

Leegality has an Employee Net Promoter Score of 97 - the highest on xto10x’s eNPS Survey for Q1 2022. The highest among 60+ notable startups.  This makes us, arguably, the most employee-loved startup in the country

Location: GGN/MUM/BGL(Hybrid)

Requirements

Responsibilities:

• Act as a techno-functional consultant and provide recommendations on process to Leegality's Enterprise clients
  




• Configure and manage client’s use of Leegality; Assist and Train clients to do it on their own.
  




• Troubleshoot implementation issues and drive client go-live with the least TTV.
  




• Gather feedback on product experience during the entire customer lifecycle via targeted surveys.
  




• Share best practices with clients on how to achieve product success with Leegality.
  




• Identify risks proactively, mitigate and escalate as deemed appropriate.
  

Requirements: 

• 2-4 years of experience in Tech products/ SaaS /Cloud products in any role.
  




• Previous experience in Customer support, customer success
  




• Experience in dealing with Enterprise customers would be preferred.
  




• Understanding of SaaS would be preferred.
  




• Understanding of BFSI would be preferred.
  




• Basic understanding of APIs would be preferred
  




• Good in MS Excel, Word and Power-point.
  




• Key behavioural traits: Agility, Analytical, Pleasantly Persistent.
  




• Fluency in English is a must.
  




• Fluency in Hindi is preferable
  

Recruitment Process: 

• To effectively evaluate your application, it is important that we get to know you better. It is necessary that you complete the job-based assessment.
  




• Please answer all questions in the assessment thoroughly.
  




• You will be shortlisted based on your profile and answers to the job - based assessment.
  




• On being shortlisted, you would be contacted for the interview process.
  




• We further have 3 rounds of interviews.
  




• Your final CTC would be decided on the basis of your skills, experience and final assessment.
  

Apply directly through our career page: https://leegality.zohorecruit.in/jobs/Careers

For more information about us please visit our-

Website: https://www.leegality.com/

LinkedIn: https://www.linkedin.com/company/leegality/

Our Company and Culture: https://www.leegality.com/culture