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Gushwork.ai is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and Beenext, we're building the future of marketing software that promises outcomes, not just tools. Our mission is to create the world's largest human+AI marketing engine, revolutionizing how businesses approach SEO and digital marketing.
We are seeking a dynamic and analytical Customer Success Manager to join our team in Bengaluru. This is a full-time, on-site role that will play a crucial part in enhancing our customer relationships and ensuring the successful delivery of our services. As a Customer Success Manager, you will be responsible for managing customer interactions, implementing success strategies, and driving customer satisfaction.
Key Responsibilities:
- Build and maintain strong customer relationships to understand their needs and ensure their success.
- Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively.
- Implement and optimize customer success processes to enhance efficiency and satisfaction.
- Analyze customer data to derive insights and make data-driven decisions.
- Collaborate with cross-functional teams to improve product and service offerings based on customer feedback.
- Contribute to the development of customer success strategies and best practices.
Qualifications:
- 3-6 years of experience in customer success or related roles, preferably managing the US clients.
- Bachelor’s degree in a related field (Engineering, Business, or similar).
- Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions.
- Excellent communication and interpersonal skills.
- Proven experience in customer success principles and practices.
- Ability to work in a fast-paced, dynamic startup environment.
- Proficiency in customer relationship management (CRM) tools and data analysis software.
What We Offer:
- Opportunity to play a key role in a rapidly growing startup.
- Exposure to cutting-edge AI and SEO technologies.
- Collaborative work environment with a focus on innovation.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
- If you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!
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